Last updated: April 2026
GreenScape South Wales ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect and use personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.
1. Data Controller
GreenScape South Wales, Cardiff, South Wales, UK. Contact: hello@greenscapesw.co.uk or 01234 *** 890.
2. Information We Collect
When you contact us: your name, email address, phone number, postcode, and the content of your message or enquiry.
When you request a quote: details about your garden, the services you're interested in, your timeframe, and any photos you choose to share.
When you browse our website: we use cookies and similar technologies only with your consent. See our Cookie Policy below.
3. How We Use Your Data
- To respond to enquiries submitted via our contact form, email, or WhatsApp
- To prepare and send you a landscaping quote
- To arrange and carry out site surveys
- To manage ongoing projects and communicate with you about your work
- To improve our website and services
4. Legal Basis for Processing
- Legitimate interest: responding to your enquiries and providing quotes
- Consent: cookies and marketing communications (where applicable)
- Contract: fulfilling our obligations when you engage us for landscaping work
5. Data Sharing
We do not sell, trade, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who assist in operating our website or business, subject to confidentiality agreements. We may disclose information where required by law.
6. Data Retention
We retain enquiry data for up to 24 months after last contact. Project records are retained for 6 years in line with UK tax and legal requirements. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under the UK-GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
8. Cookie Policy
Our website uses the following types of cookies:
- Essential cookies: required for the website to function (e.g., cookie consent preferences). These do not require consent.
- Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics). Only set with your consent.
- Marketing cookies: used to deliver relevant advertisements. Only set with your consent.
You can manage your cookie preferences at any time using the cookie banner on our website, or by adjusting your browser settings.
9. Third-Party Services
Our website may contain links to third-party websites or embed third-party content (e.g., Google Maps). These services have their own privacy policies and we are not responsible for their practices. Google Maps is loaded only with your consent.
10. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us at hello@greenscapesw.co.uk or call 01234 *** 890.